Dress, top or tunic? It's all →Shop the Chrysalis Cardi
Dress, top or tunic? It's all →Shop the Chrysalis Cardi
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A scrunchie as silky as it is sustainable. Ethically made in Toronto, Canada from a luxurious Recycled Polyester blend, the Recycled Satin Scrunchie is one you’ll want to keep on hand at all times.
FINAL SALE - All headwear is final sale and non-returnable.
Hello! Encircled offers several shipping methods to get your orders to your door on time, and safely.
Shipping options are listed below. If you want to upgrade package speed, insurance or tracking, please select an alternate method at checkout.
Encircled aims to ship your order within 2 business days of ordering. However, during busy periods this may take longer. If you have selected faster shipping, your order will be shipped the same day.
If you have unanswered questions, please see our FAQS below or email us at contact@encircled.ca
Please note that the shipping deadlines below are estimates and not delivery guarantees. Due to the ongoing pandemic shipping delays may occur.
Speed | Method | Ship Time | Cost |
---|---|---|---|
Regular |
Canada Post Expedited | Typically 3-7 business days |
$10 flat rate on orders under $150 FREE on orders $150+ Includes insurance + tracking. |
Fast | Canada Post Xpresspost | Approximately 2 business days |
$30 flat rate. Includes insurance + tracking. *Not available for the Northwest Territories or Nunavut |
Fast | Canada Post Priority | 1 business days guaranteed. Must be ordered by 12PM EST | $40 in Ontario, $45 in other provinces. |
Fast | FedEx Standard Overnight | 1 business days guaranteed. Must be ordered by 12PM EST. | $40 in Ontario, $65-$140 in other provinces. Includes insurance + tracking |
Only For Toronto | Contactless pick-up at Encircled HQ | Contactless pick-up for Toronto area residents, allow 1 day to process | Please contact our Customer Love team at contact@encircled.ca to coordinate timing for pick-up once you place your order. |
PRE-ORDERS
Please note that if your order contains an item that is on pre-order, your entire package will ship as per the approximate pre-order ship date indicated on the product page regardless of which shipping service is chosen at checkout. Please place your orders separately if you require non pre-order items to arrive ahead of the pre-order item.
CONTACTLESS PICK-UP
If you would like to place an order for contactless pick-up, please email our Customer Love team at contact@encircled.ca. Orders must be placed prior to pick-up. 24 hours advance notice is required. We will not be able to accommodate drop in pick-ups, exchanges, or returns.
We ship globally. Please visit www.encircled.co to shop our global site.
EASY 30-DAY RETURNS
We offer a full refund on new, unworn merchandise provided that we are notified within 30 days of receipt of the product except for final sale/markdown items which are non-returnable. Please see more information below.
RETURN AND EXCHANGE POLICY
We understand that sometimes things don’t quite work out. That’s why we offer a full refund or exchange on new, unworn merchandise provided that we are notified within 30 days of receipt of the product.
In order to initiate a return, please read the information below and email us at contact@encircled.ca.
What can I return?
We offer a full refund or exchange on new, unworn merchandise provided that we are notified within 30 days of receipt of the product. All items must be unwashed and unworn with the original hangtags attached. Please see below for which items are not eligible for return.
What items are not eligible for return?
The following items are not eligible for a return, refund or exchange:
Will my items be inspected?
Yes, all garments are subject to inspection. We carefully inspect all items, so please practice good karma and be careful when trying on items. If the item(s) is not in its original condition you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.
How do I return an item?
Email us at contact@encircled.ca to let us know you'd like to make a return. Please include:
We’ll respond with instructions within 48-72 hours on business days.
You’ll have the option to purchase a prepaid printable flat rate Canada Post return label from us for $10.
How do I exchange an item?
Email us at contact@encircled.ca to let us know you'd like to exchange an item.
Please include:
We’ll respond with instructions within 48-72 hours on business days.
Due to the low levels of stock we hold, we require that exchanges are placed as a new order. When you contact us, we’ll send you a code for free shipping on your exchange and waive your return label fee, if you place your order within 7 days.
How much does it cost to return?
You'll have the option to purchase a prepaid printable flat rate Canada Post return label from us for $10. The $10 will be held back from the refund of your original order, or you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we no longer offer a shipping credit for ship back postage.
How much does it cost to exchange an item?
Exchanges are free! When you contact us, we’ll send you a code for free shipping on your exchange and waive your return label fee, if you place your exchange order within 7 days.
What if I return an item at my own cost?
You can ship back the package using the shipping provider of your choice, however, you will be responsible for all costs, with no reimbursement of any kind from Encircled. Any fees incurred by Encircled will be withheld from the refund.
Note: We no longer offer a store credit for ship back postage due to our new flat rate prepaid Canada Post labels. Any postage credit already on file will be valid until their expiry date.
How long do I have to ship my return back to you?
Please mail the package within 7 days of receipt of instructions to be eligible for a full refund. Any returns sent beyond 7 days will be processed as store credit only.
Can I track my return?
Our pre-paid labels from Canada Post have tracking and insurance, so you'll be able to track your return online at www.canadapost.ca.
When will I receive my refund?
We aim to process returns within 10 days of receipt at Encircled, however during busy periods this may take longer. Generally, it takes 3-5 business days for your refund to appear on your statement.
How will I receive my refund?
We'll refund your item or order to your original payment method, excluding any outbound ship fees (which are non-refundable), and the pre-paid return label fee (if applicable). Refunds can only be made to the original purchaser’s payment method on file with us.
It’s been more than 30 days. Can I still return my item?
As we're a small batch fashion company, cycling our inventory is crucial. We cannot accept returns outside of the 30-day window of receipt of your order.
We do not accept returns outside of our Return Policy, however, in special circumstances when an exception to a return outside of the policy is made, an $20 restocking fee will be applicable per return.
Made from a luxurious, silky Recycled Polyester blend.
One-size. Easy to gift.
Ethically-made in Toronto, Canada.
All hair accessories and headwear are non-returnable, final sale.
🍃 Made from a Recycled Polyester blend
A smooth and silky satin fabric made from a recycled polyester blend. A scrunchie has never looked or felt more luxurious.
Fit Advice: One size fits all. The scrunchie is approximately ~1.5” diameter on the inside.
Machine wash cold. No bleach. Lay flat to dry. Iron on low inside out. Do not dry clean. Dry cleaning will change the hand and surface of the fabric - it will not be as soft and may look a little pilled.
Effortless style, quality, comfort, ethics and (genuine) sustainability — we compromise nothing, so you don’t have to either. Proudly one of a handful of Women-owned certified B Corporations in Canada.
Not that you'll be returning these. Trust us. But if you do happen to get the wrong size, it's no biggie. Send back your items within 30 days to receive an exchange or refund, hassle free.
Book a complimentary online or in-person shopping appointment with a member of our team.
I love a satin scrunchie to put my hair up without kinking my curls, and one that is sustainably made? Perfect!
Although it is well constructed, it is a little too loose for me and I don't think it is particularly worth the price especially when compared to scrunchies from other local companies.
Thank you so much for your review, we are so sorry to hear the scrunchie did not work out for you.
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