Yay! Your shipment has arrived. Try it on. Don't wash the items, or remove any care labels or tags. If you don't love it, contact us to request a return. 

We offer a full refund on new, unworn merchandise provided that we are notified within 30 days of receipt of the product.

Items not eligible for return:

• Final sale/markdown items which are non-returnable/non-refundable/non-exchangeable
• Special promotion/flash sale items (see promotion for terms)
• Items that have been washed and/or worn or damaged intentionally
• Items with tags or labels removed 
• Items not in original condition (i.e. pet hair, make-up stains, food etc)
• Gift-cards

All garments are subject to inspection. We do carefully inspect all items, so please practice good karma and be careful when trying on items. If the item(s) is not in its original condition you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

To return an item, follow the instructions below: 

 

1. Email us at contact@encircled.ca and let us know you'd like to return an item. We'll need your order # or the email address used to place the order. We’ll respond with instructions within 48-72 hours on business days.
   
   
2. Ship back the item. You'll have the option to purchase a pre-paid printable flat rate Canada Post or USPS return label from us for $15 CAD or $9.95USD if you're in the US. The amount will be held back from the refund of your original order, or you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we do not offer a shipping credit for ship back postage. Please mail the package within 7 days of receipt of instructions to be eligible for a full refund, otherwise it will be store credit.
   
   
3. Wrap up the item securely in a package. Print your label, re-package the return, attach the label to the package and drop in at your local post office!
   
   
4. Receipt of your return. Our pre-paid labels from USPS and Canada Post have tracking, so you'll be able to track your return online at www.canadapost.ca or usps.com. Once it's received at our warehouse and inspected, we'll refund your item or order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.
   
   
5. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt will be store credit only. We cannot accept returns outside of the 30-day window of receipt of your original package.

 

Refunds can only be done to the original purchaser’s payment method on file with us. Returns are processed within 14 business days of receipt at Encircled. Generally, it takes 3-5 business days to appear on your statement.

We do not accept returns outside of our Return Policy, however, in special circumstances when an exception to a return outside of the policy is made, an $20 restocking fee + return label fee will be applicable per return.

Exchanges

If you'd like to exchange one or more items you purchased for a different size, style or colour, follow the below process. Exchanges are allowed within 30 days of receiving your shipment.

 

1. Email us at contact@encircled.ca and let us know you'd like to do an exchange. We'll need your order # or the email address used to place the order plus details on what item you're exchanging. We’ll respond with instructions within 48-72 hours on business days.
   
   
2. Ship back the exchange item. You'll have the option to get a pre-paid printable flat rate Canada Post or USPS return label from us or you can use the shipping provider of your choice. If you choose your own shipping provider, you are responsible for postage costs. Please postmark the package within 7 days of receiving the return instructions, otherwise it will be for store credit only. We will waive your return label fee and provide free standard shipping if you place your exchange order within the next 7 days.
   
   
3. Wrap up the item securely in a package. Print your label, re-package the return, attach the label to the package and drop in at your local post office!
   
   
   
4. Purchase the new size/colour/style you wish to exchange for on our website and we will ship it out immediately. Due to the small batch nature of the brand, we cannot manually ship or hold items, they must be purchased online. If the item, colour or size you wish to exchange is out of stock, you will receive store credit in the form of an online gift card.
   
   
5. Receipt of your return. Our pre-paid labels from USPS and Canada Post have tracking, so you'll be able to track your return online at www.canadapost.ca or usps.com. Once it's received in our studio and inspected, we'll refund your original order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.
   
   
6. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the return email will be store credit only. We do not accept returns outside of 30-days of delivery date at your address.

 

We can only refund to the original purchaser’s payment method on file with us. Exchanges are processed within 14 business days of receipt at Encircled. Generally, it takes 3-5 business days to appear on your statement, though PayPal is faster.

 

Outbound shipments of new items will be subject to the same ship fees as detailed in our Shipping Rates chart here.  

 

Final Sale / Sale Rack Items

Final sale items cannot be returned or exchanged. 

 

Our "Shop the Sale Rack" contains final clearance of limited edition colours, last sizes in designs, and seconds/samples, all at savvy price points.

Special Promotions + Discounts

If your original purchase was made during a promotion or with a promo code, and you wish to exchange it, provided the promotion is still ACTIVE on our site and not expired, we can apply it to your exchange. However, if the promotion has expired, it will not be applied.

If an item that you purchased is placed on sale within 7 days of your order date, we will price match in the form of store credit on an e-gift card. Please email our Customer Love team at contact@encircled.ca.

During special annual sales, we will price match for any items on sale if you ordered within 24 hours before the sale was posted. Please email contact@encircled.ca, and we can coordinate providing store credit in the form of an e-gift card.

Pre-Orders

We periodically do pre-orders on new colour and style releases. Read our full Q&A on pre-orders here. If you see a size/colour/style that you wish, and that's not in stock, please contact us or fill out the notification form on the product page. We do our best to produce to customer demand. Pre-orders cannot be split from your original shipment, and all items will be shipped together when the pre-order is ready.

Please note that if you are placing an order for an item that is on pre-order, your package will ship as per the approximate pre-order ship date indicated on the product page regardless of which shipping service is chosen at checkout.

Oops. Someone might've been recovering from jet lag, and shipped the wrong one. Let us know, and we’ll take care of it, send you a pre-paid label to return the item and once it's tracking send out the correct goods.

Multi-packs and Kits

If you purchased a (2-pack or or kit) and would like to return a piece, the discount will no longer apply to the order and that would be reflected in the amount refunded.

Gift Exchanges

So you’ve received an Encircled design as a gift - lucky you! If for some reason you’re not happy with your gift or were gifted the wrong size, we’d be happy to exchange the item in new condition (with tags attached) for store credit issued via gift card or make arrangements for the correct size or colour- this way you can get something you’ll really love. Contact us for help!

Gift Exchanges must be received in new and unused condition and can only be exchanged for other Encircled merchandise. The ‘gifted’ (that’s you!) can request a pre-paid shipping label from us for Canada Post for $15 or ship back to us at your cost using another provider. We do not give refunds on gift purchases under any circumstances. Our gift exchange/return policy is good for within 30 days of receipt of product by the purchaser.

We do not provide refunds for the cost to ship back the gifted item for either refunds or exchanges. However, we will cover the outbound shipping cost for any exchanges provided it meets our shipping minimums.

 

Gift Cards

Items purchased using a gift card and subject to the same terms and conditions as above. Please see the back of the gift card for full details. The actual gift card is non-refundable, non-returnable, but returns/exchanges can be credited to the card for future purchases.