Holiday FAQ

HOLIDAY ORDER DEADLINES AND RETURN POLICY


In order to receive your order before Christmas (i.e. delivery on or before Friday, December 24th 2021), please place your order no later than the cutoff dates below.


Please note: Our order cutoffs are based on the carrier’s shipping deadlines, plus time required to fulfill your order from our studio. Encircled will ensure your order is shipped in enough time to meet the carrier’s shipping deadlines. However, we cannot be held responsible for postal delays. Where possible, please place your order in plenty of time ahead of our cutoff dates in order to ensure timely delivery.


TO CANADA:

 

Speed

Method

Ship Time

Cost

Order cutoff

Regular

Canada post Expedited

Typically 3-7 business days

$10 flat rate on orders under $150


FREE on orders $150+


Includes insurance + tracking.

Saturday, December 11th, 2021  at 11:59PM EST

Fast

Canada Post ExpressPost

Approx. 2 business days

$30 flat rate.


Includes insurance + tracking.


*Not available for the Northwest Territories or Nunavut

Saturday, December 18th, 2021 at 11:59PM EST

Faster

Canada Post Priority

1 business day guaranteed. Must be ordered by 12PM EST

$40 in Ontario, $45 in other provinces.

Monday, December 20th, 2021 at 12PM EST

Faster

FedEx Standard Overnight

1 business day guaranteed. Must be ordered by 12PM EST

$40 in Ontario, $65-$140 in other provinces. Includes insurance + tracking

Wednesday, December 22nd, 2021 at 12PM EST

Fastest

Swyft Same-Day GTA Delivery

Same-day delivery guaranteed to be delivered by 10PM EST.


Must place order by 12PM EST for same-day delivery

$15 Greater Toronto Area (GTA) residents only


(orders received outside of business hours will ship next business day)

Thursday, December 23rd, 2021 at 9AM EST

Only For Toronto

Contactless pick-up at Encircled HQ

Contactless pick-up for Toronto area residents.


Pick-up on business days only. Allow 1 day to process.

Contact our Customer Love team atcontact@encircled.ca to coordinate timing for pick-up once you place your order. 


24 hours advance notice is required.

Friday, December 24th, 2021 at 12PM EST

  

HOLIDAY RETURNS

Holiday Gifting Made Easy - Extended Holiday Return Policy

Great news! We’ve extended our returns policy to make holiday gifting even easier!

 
  • Any purchases made between November 7th, 2021 and December 7th, 2021 will be covered by our extended return policy. You’ll have until January 7th, 2022 to notify us about the intent to return or exchange your order. 
  • Purchases made after December 7th will be covered by our standard 30 day returns policy.
 

We require that once a return or exchange is approved, all returns be postmarked by Friday, January 14th, 2022 to be eligible for a refund. Any returns postmarked after this date will be store credit only.

 

In order to initiate a return or exchange, please email us at contact@encircled.ca.

 

Please note, standard conditions for returns and exchanges still apply. All items must be in new, unworn, unwashed condition to be eligible for an exchange or refund. Final sale items are not eligible for return. Please see more information below.

 

For full return policy check here.

 

EXCEPTION: BLACK FRIDAY WEEKEND SALE ITEMS

All items in the Black Friday Sale collection and daily deals are final sale.