Holiday Customer Love Policies

We love our customers. Seriously.

The holiday time is one full of gifting - and let's be honest, sometimes we gift ourselves! We understand that you may need more time to try out your Encircled purchases, so we offer an extended return period during this time of year.

Holiday Extended Return Policy 

To qualify for a full refund on holiday returns: 
  • Shop between November 13, 2017 to December 31, 2017.
  • Notify us via email of your request to return the item(s) by January 12th, 2018
  • Send the items back within 1 week of your authorization of the return, at latest by January 19th, 2018.
  • Don't wash the items or remove any tags
  • Final sale or special promotion items are not eligible for returns, see your invoice for details.

In order to be eligible for a return, the merchandise must be unworn and in its original condition. If the item(s) is not in its original condition (I.e. pet hair, makeup stains, smoke or food odour, visibly worn, etc.) you'll be responsible for the loss in value, and are not eligible for a refund. The items will be shipped back to you at your cost upon request.

Merchandise returned that is intentionally damaged or clearly worn will not be refunded. Exceptions are made in the case of manufacturer’s defects. Please contact us for more information.

To return an item, follow the instructions below:
    1. Contact us and let us know you'd like to do return. Provide your order # and email address used to place the order, and let us know which items you'd like to return. On business days, we respond generally within 24 hours.
    2. Ship back the item within 1 week of receiving the authorization. You can purchase a pre-paid printable Canada Post return label from us for $8. The $8 will be held back from the refund of your original order. Alternatively, you can use a shipping provider of your choice. If you choose your own shipping provider, please note you are responsible for all postage costs. If you do not postmark the package back within 1 week of receiving the authorization, we can only offer store credit. Returns shipped more than 30 days after receiving the return instructions will not be accepted and will be returned to sender. 
    3. Wrap up the item securely in a package. Apply our pre-paid Canada Post label (or your own label) and mail back to us. Please put your original invoice in the box, so we can identify your return.
    4. Receipt of your return. Our pre-paid labels from Canada Post have tracking and insurance, so you'll be able to track your return online at www.canadapost.ca. Once it's received in our studio and inspected, we'll refund your item or order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, the pre-paid return label fee.

Refunds can only be done to the original purchaser’s payment method on file with us. Depending on payment method, it may take up to 5 business days to appear on your statement. Outbound shipping fees are non-refundable.

Holiday Extended Exchange Policy

Want to find the right fit? Let's exchange it. Follow the return instructions above and simply purchase your perfect size/colour/style and we'll ship that out immediately.

Customers are responsible for the shipping costs, both inbound and outbound, for exchanges. We do not refund outbound postage. Outbound shipments of your new items will be subject to the same ship fees as detailed in our Shipping Rates chart here.  

Holiday Gift Policy 

So you’ve received an Encircled design as a gift - lucky you! If for some reason you’re not happy with your gift or you were gifted the wrong size, we’d be happy to return the item in new condition for store credit or make arrangements for you to receive the correct size or colour - this way you can get something you’ll really love. Contact us for help!

Gift Exchanges must be received in new and unused condition and can only be exchanged for other Encircled merchandise. The ‘gifted’ (that’s you!) can request a pre-paid shipping label from us for Canada Post for $8 or you can ship back to us using another provider, both at your cost. You’re also responsible for any outbound shipping charges (unless the order meets our free ship minimums, of course). We can only provide refunds to the original purchaser. If you've been gifted the item, and would like to return it, we can provide you with a gift card for store credit.

We do not provide refunds for the cost to ship back the gifted item for either a refund or exchange.


Black Friday/Cyber Monday

All markdown items purchased during Black Friday/Cyber Monday are exchange or store credit only. Door crashers are final sale - no returns, no exchanges. See your invoice for details.

Gift Cards

Items purchased using a gift card are subject to the same terms and conditions as above. Please see back of the gift card for full details. Gift cards are non-refundable and non-returnable, but returns/exchanges can be credited to the card for future purchases.

Other questions?

Contact us.

For details on our quality policy, pre-orders, or other questions, see our FAQs.
Encircled Size Charts
Please scroll down to find the size chart for each design. If you have any questions on sizing, please try out our online size recommender or click here to contact us with questions prior to ordering. Size charts are in alphabetical order based on design name.
If you're on our product page viewing the size chart, click anywhere outside of the pop-up (or on the X in the top right corner) to close the size charts, or click here to surf back to our main collection page.

The Chrysalis Cardi

Size
Garment Length (Laid Flat) Garment Width (Laid Flat) Bust 
(inches)
Waist 
(inches)
Hip 
(inches)
Height 

Regular

(xs - xxl)

38" 39.5" 32"-41" 25"-34" 35"-44" 5'2"-6'0"

Petite

(xxs - m)

35" 34.5" 27"-35" 23"-28" 30"-38" <5'4"

Maxi

(xl - xxxl)

43" 41.5" 41"-52" 33"-45" 44"-56" <6'0"

Fit Advice: The Regular Chrysalis Cardi is a one size fits most garment ranging from sizes XS-XXL or 2-14. It can be easily belted in multiple ways, however the Regular is not recommended for petite or shorter woman due to the volume of fabric - See Petite Cardi. The Regular is also not recommended for curvier/taller women due to fabric pulling around the bust or bottom - See Maxi Cardi.

We recommend watching the how-to wear videos to see how much fabric drape and length you would like in your finished garment. If you are in between sizes, it is best to size up and the garment can always be tailored shorter to better suit your look - you cannot add more fabric, unfortunately!

The Petite is best suited for women 5'4" and under with a smaller frame, although it will also work on women above this height (depending on preferred length when styled). 

The Maxi is best suited for all women under 6’0” with a curvier shape to eliminate any uncomfortable fabric pulling, although it will also work on women who are a bit less curvy (depending on preferred length when styled).

*If you have any questions on sizing, please contact us - Remember it is best to provide us with your height and size range of garments that you already own! 

 

The Dressy Sweatpant

WHEN WORN AT NATURAL WAIST

Worn higher up to sit at your natural waist - straight leg tapers from the hip to ankle opening.

Size XS (0-2) S (2-4) M (6-8) L (10-12) XL (14-16) XXL (18-20)
Waist (inches)
23" - 25"
25" - 28"
28" - 32"
32" - 34"
34" - 37"
37-39"
Hip (inches)
32" - 34"
35" - 38"
38" - 41"
41" - 44"
44" - 47"
47-50"
Inseam (inches) 26.5"

Fit Advice: We recommend staying with your usual size if you are in-between sizes. The cut on The Dressy Sweatpants is more generous and the fit is meant to be drapey and slightly loose. 

 

The Essential Long Sleeve Top + The Essential Short Sleeve Top

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14-16 (XXL)
Bust 28 - 30" 30 - 33" 33 - 36" 36 - 39" 39 - 42"
42 - 45"
Waist 23 - 25" 25 - 27" 28 - 30" 30 - 33" 34 - 36"
36 - 38"
Hips 30 - 32" 33 - 36" 36 - 38" 38 - 41" 41 - 44"
44 - 47"
Front Length / Back Length 24 - 31"
24 - 31"
24 - 31"
24 - 31"
24 - 31"
24 - 31"

Fit Advice: The Essential Long Sleeve Top fits a bit larger than our usual tees. We suggest to order true to your normal size, however since the styling is more flowy than our other Encircled tees, it is suggested to size down if you prefer a tighter look. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

 

The Evolve Top

Size
0 - 2 (XS)
4-6 (S)
8-10 (M)
12-14 (L)
16-18 (XL)
20 (XXL)
Bust
30.5-32.5"
33.5-35.5"
36.5-38.5"
39.5-41.5"
42.5-44"
45-47"
Waist
25-26"
27-29"
30-31"
32-34"
35-37"
38-40"
Hips
33-36"
37-39"
40-42"
43-45"
46-48"
49-52"
Fit Advice: The fit of The Evolve top is drapey but tapers towards the hip and tends to fit large. We recommend for you to size down from your normal size if you are unsure. The fabric on The Evolve top has a natural stretch that will stretch to fit within ~1-2" of the measurements shown. 

The Flipside Legging 

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 14 - 16 (XL)
Waist 20-24" 25-28" 28-32" 32-34" 34-37"
Hips 30-34" 35-38" 38-41" 41-44" 44-47"
Inseam 28" 28"
28"
28"
28"

Fit Advice: We recommend sizing up if you are in between sizes with your measurements. The modal fabric on The Flipside Leggings is not as 'taut' as synthetic fabrics like polyester, so if you prefer a snugger fit in the waist area for your leggings, size down. The Flipside Leggings are pre-shrunk. 

 

 The Minimalist Legging + The Minimalist Crop Legging

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 14 - 16 (XL)
Waist 20-24" 25-28" 28-32" 32-34" 34-37"
Hips 30-34" 35-38" 38-41" 41-44" 44-47"
Inseam

28"

(crop 20")

28"

(crop 20")

28"

(crop 20")

28"

(crop 20")

28"

(crop 20")

Fit Advice: We recommend sizing down if you are in between sizes with your measurements. The bamboo fabric on The Minimalist Leggings is tighter than the Flipside Leggings. The Minimalist Leggings are pre-shrunk.

 

The Nomadic V-Neck

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14 - 16 (XXL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
42.5 - 44.5
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
45-47"
Length 28" 28" 28" 28" 28"
28"

Fit Advice: The Nomadic V-Neck fits true to size. If you want a more relaxed fit, size up. The length can be hemmed by a tailor. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

 

The Retrograde Kimono Dress

Size
XS (0-2) S (2-4) M (6-8) L (10-12) XL (14-16) 
Bust (Inches)
28 - 32.5"
33" - 35.5"
36 - 38.5"
39 - 41.5"
42 - 49"
Hip (Inches)
33" - 36"
37" - 39"
40" - 42"
43" - 45"
46" - 50"
Length (Inches)
At longest, 33"
At longest, 34"
At longest, 35"
At longest, 36"
At longest, 37"

Fit Advice: The Retrograde Kimono Dress is our most "oversized" piece in the collection. We suggest to order true to your normal size to get the intended look. If you prefer a slimmer or tighter look, we suggest choosing a size down than your usual Encircled size.

 

The Reversible Pencil Skirt

Size
XS (0-2)
S (2-4)
M (6-8)
L (10-12)
XL (14-16)

Waist (inches)

23" - 26"
26" - 29"
29" - 32"
32" - 34"
35" - 37"

Hip (inches)

32" - 34"
35" - 38"
38" - 41"
41" - 44"
45" - 47"

Length Total (inches)

20"
21"
22"
23"
24"

Fit Advice: The Reversible Pencil Skirt fits true to size, but it's suggested to size up if you fall between sizes. The pencil skirt offers a smooth silhouette that slightly tapers from waist to hips and down through to the hem, hitting just at knee length. A pencil skirt should smoothly skim your curves, so to get a perfect fit, first identify your largest measurement then choose the size offering that range while still allowing for some stretch. The fabric on The Reversible Pencil skirt has a natural stretch, that will stretch to fit within ~1-2" of the measurements shown. 

 

The Revolve Dress II + The Sleeveless Revolve Dress

Size
0 - 2 (XS) 4-6 (S) 8-10 (M) 12-14 (L) 16-18 (XL) 20 (XXL)
Bust (in inches)  30.5-32.5" 33.5-35.5" 36.5-38.5" 39.5-41.5" 42.5-44" 45-47"
Waist (in inches)  25-26" 28-29" 30-31" 32-34" 35-37" 38-40"
Hips (in inches)  33-36" 37-39" 40-42" 43-45" 46-48" 49-52"
Length (in inches) At longest, 34.5" adjustable At longest, 35.35" adjustable At longest, 36" adjustable  At longest, 36.75" adjustable At longest, 37.5" adjustable At longest, 38.25" adjustable

Fit Advice: The Revolve Dress is designed to fit drapey that tapers towards the hip. We recommend staying with your typical dress size. If your hip measurements are above the guide, size up. The length can be hemmed by a tailor. The fabric on The Revolve Dress has a natural stretch, that will stretch to fit within ~1-2" of the measurements shown.

 

The Wanderer Sleeveless T 

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14 - 16 (XXL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
42.5 - 44.5"
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
45-47"
Length 28" 28" 28" 28" 28"
28"

Fit Advice: The Wanderer Sleeveless T fits true to size. If you want a more relaxed fit, size up. The length can be hemmed by a tailor. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

 

The Reversible Bandeau Bra  

Size
(XS/S) (M/L) (XL)
Bust 30 - 33" 34 - 37" 38-41"

Fit Advice: The Reversible Bandeau Bra fits true to size and the wide elastic band provides light to medium support. To ensure proper fit, measure your bust and check our size guide.

The Everyday Twist Top

Size
0 - 2 (XS) 4-6 (S) 8-10 (M) 12-14 (L) 16-18 (XL)
Bust (in inches)  30.5-32.5" 33.5-35.5" 36.5-38.5" 39.5-41.5" 42.5-44"
Waist (in inches)  25-26" 28-29" 30-31" 32-34" 35-37"
Hips (in inches)  33-36" 37-39" 40-42" 43-45" 46-48"
Back Length (in inches) 24.5" 25" 25.5" 26" 26.5"

Fit Advice: The Everyday Twist Top is designed to fit drapey. We recommend staying with your typical dress size. The fabric on The Everyday Twist Top has a natural stretch, that will stretch to fit within ~1-2" of the measurements shown.

 

The Men's Nomadic V-Neck  

Size
S M L XL XXL
Chest 36-38" 38-40" 40-42" 42-44" 44-46"
Back Length 27" 27.5" 28" 28.75" 29.5"
Fit Advice: The Men’s Nomadic V-Neck fits true to size. It features a straight fit, being more fitted in the shoulders and looser towards the waist. The fabric is 4-way stretch and it will fit within ~1-2" of the measurements. If you prefer a more relaxed fit, size up.