Customer Love

We love our Customers. Seriously.

And we want the feeling to be mutual! We want to make your experience with Encircled memorable. Below are some frequently asked questions. If you still have unanswered questions, please contact us

14-Day Return Policy A.K.A "The You-Will-Love-It Promise"

Yay! Your shipment has arrived. First, happy dance. Now, try it on. Don't wash the items, or remove any tags. If you don't love it, contact us.

We offer a full refund on returns provided we are notified of your intent to return the item(s) within 14 days of receipt of the product. Exception is final sale items, which are non-returnable/non-refundable/no exchanges, and special promotion items (see promotion for terms).

In order to be eligible for a return, the merchandise must be unworn and in it's original condition. We do carefully inspect all items, so please practice good karma and be careful when trying on items (i.e. remove jewelry, do not apply perfume).

If the item(s) is not in its original condition (I.e. pet hair, makeup stains, smoke or food odour, visibly worn, etc.) the buyer will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, upon request.

If you wish to initiate a return, email contact@encircled.ca with your order # from the other side of the invoice for a return authorization. We'll get back to you within 24 hours on business days and forward instructions on how to return the goods.

Customers must include all items they wish to return (including belts) in the package and you are responsible for insuring the inbound shipment. Once we authorize the return, we require customers to postmark the shipment within 1 week. If we receive a return postmarked outside the 1-week time period, it will be store credit only. 

Customers are responsible for paying all shipping costs for returns and exchanges back to us.

We do, however offer a credit on a future order in the amount of the ship back cost, which can be redeemed at anytime within a year of issuance. Just leave a note during checkout that you'd like to apply the credit, or feel free to send us an email.

This credit is capped at $20 per parcel returned to us to a maximum $100 for a one year period. This credit cannot be transferred or redeemed for cash. It is issued via a gift card online.

All returns must be shipped back via Canada Post. We will not accept shipments from UPS, Fedex, Purolater or DHL or any COD couriers. **Updated July 12th, we will accept shipments of returns via Canada Post.**

Exchanges

If you'd like to exchange your purchase for a different size, style or colour, follow the below process.

  1. Contact us and let us know you'd like to do an exchange. Let us know your order # and we'll provide authorization for your return and return instructions.
  2. Purchase the new size/colour/style you wish to exchange for on our website and we will ship it out immediately. Due to the low levels of stock, limited edition nature of our merchandise and manual processes involved, we cannot hold items waiting for the original item to be returned. 
  3. Once we receive your return back, we'll refund it to your original payment method excluding ship fees which are non-refundable. Generally, it takes 3-5 business days to appear on your statement.

 

Special Promotions/Discounts on Exchanges

If your original purchase was made during a promotion or with a promo code, and you wish to exchange it, provided the promotion is still ACTIVE on our site and not expired, we can apply it to your exchange. However, if the promotion has expired, it will not be applied.

 

Shipping for Exchanges

We know paying for shipping is not where you want to spend your money. Us too! As we're a small business, we try to keep it fair by offering a credit to the Encircled store for the amount it cost you to ship back your return/exchange. Return credits are capped at $20 per parcel returned to us up to a maximum $100 for a one year period and is issued via e-gift card. This credit cannot be transferred or redeemed for cash. The credit is good for 1 year from the date of receipt. 

Outbound shipments will be subject to the same ship fees as detailed in the above Shipping Rates chart.

 

Wrong Colour/Item Received

Oops. Someone might've been recovering from jet lag, and shipped the wrong one. Let us know, and we’ll take care of the rest. 

 

Gift Cards

Items purchased using a gift card and subject to the same terms and conditions as above. Please see back of the gift card for full details. The actual gift card is non-refundable, non-returnable, but returns/exchanges can be credited to the card for future purchases.

 

Out of Stock Items

If the item, colour or size you wish to exchange is out of stock, you will receive store credit in the form of an online gift card.

 

Refund to Original Purchaser only

We regret the inconvenience this may cause, however if a return and full refund are required, this can only be done to the original purchaser’s payment method on file with us.

 

Shipping

We do not provide refunds for the cost to ship back the gifted item for either refunds or exchanges. However, we will cover the outbound shipping cost for any exchanges provided it meets our ship minimums.

 

Gift Exchanges

So you’ve received an Encircled design as a gift - lucky you!

If for some reason you’re not happy with your gift or was gifted the wrong size, we’d be happy to return the item in new condition for store credit issued via gift card or make arrangements for the correct size or colour- this way you can get something you’ll really love. Contact us for help!

Gift Exchanges must be received in new and unused condition and can only be exchanged for other Encircled merchandise. The ‘gifted’ (that’s you!) is responsible for paying the shipping charges to get the item back to us and any outbound shipping charges (unless the order meets our free ship minimums of course). Upon receipt of the exchange, we’ll issue a gift card for the ship charges for our store up to a maximum of $20. Score!

We do not give refunds on gift purchases under any circumstances.

Our gift exchange/return policy is good for within 30 days of receipt of product by the purchaser. 

 

Final Sale / Sale Rack Items

Final sale items cannot be returned or exchanged. 

Our "Shop the Sale Rack" contains final clear outs of limited edition colours, last sizes in designs, and seconds/samples, all at savvy price points.

As such, these products are all final sale. No exchanges, returns, or refunds. In the case of major damage/quality issue with a final sale item, a credit to our online store will be issued for the amount paid, once the product is returned and inspected within 2 months from purchase date. In this case, customers are responsible for paying all inbound shipping costs on returns. 

  

Pre-Orders

We periodically do pre-orders on new colour and style releases. Read our full Q&A on pre-orders here. If you see a size/colour/style that you wish, and that's not in stock, please contact us or fill out the notification form on the product page. We do our best to produce to customer demand.

 

Currency & Checkout

All prices on our www.encircled.ca website is shown in CAD

Encircled.ca is our site for shipping addresses within Canada. To ship to an address outside of Canada, please visit www.encircled.co.

At checkout, you can choose to pay by Mastercard, Visa, or AMEX through clicking "checkout" or you may now pay with Paypal. Paypal will redirect you to add the promo code (if applicable).

Our eCommerce website is hosted by Shopify.com. When you enter into the checkout page, you will notice the server shifts to shopify's checkout process. Do not fret! This is still our website and is totally secure, and PCI-compliant. 

Any questions during the process, please email us here.

 

Quality Guarantee

If you have a quality issue with your Encircled design within 60 days of purchase, let us know. We will take it back and send you a replacement or refund your money. We do not cover normal wear and tear of clothing. Be honest and take care of your Encircled designs when washing and wearing. You’re honest, we’re honest. The world works better in balance. 

In the instance of a quality issue, we will pay the return shipping within Canada. Within US, you will have to pay the shipping and we will work out a credit for the amount of the shipping.

Encircled is committed to making high quality garments, through working with reputable Canadian apparel manufacturers. 

 

Review Us + Give A Little Good Karma

As a new business, the reassurance that a product is of high quality, and how it fits from real customers is priceless. Watch your email for a link to submit a review from a recently purchased product. Complete a review + we will donate $5 to the Surfrider Foundation who helps keep the world's oceans, beaches and reefs healthy.                                                                                 

Encircled Size Charts
Please scroll down to find the size chart for each design. If you have any questions on sizing, please try out our online size recommender or click here to contact us with questions prior to ordering. Size charts are in alphabetical order based on design name.
If you're on our product page viewing the size chart, click anywhere outside of the pop-up (or on the X in the top right corner) to close the size charts, or click here to surf back to our main collection page.

The Adiona Maxi Dress

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 14 - 16 (XL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
Front Length 45" 45" 45" 45" 45"
Back Length 55" 55" 55" 55" 55"

Fit Advice: The Adiona Maxi Dress fits true to size, but we recommend to size up if you are in between sizes. The length can be hemmed by a tailor, or adjusted by  bringing the waist higher up the body to accommodate many different heights. The elasticized waist will flex to fit different waist sizes within ~1-2" of the measurements shown. 

Model's Measurements: Isabel shown in the basic product shots is approximately 5'10" tall and a size 2-4 (S), is wearing a size Extra Small in The Adiona Maxi Dress. Our model Kristi, shown in the styling shots is approximately 5'9" and a size 6-8 (M), wearing size Medium in the Adiona Maxi Dress.

 

The Chameleon Maxi Skirt

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M)
10 - 12(L)
14 - 16 (XL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
Length 39.5" 39.75" 40" 40.25" 40.5"

Fit Advice: The Chameleon Maxi Skirt fits true to size. The wide waistband ensures no ‘muffin top’. However, if you are a bit smaller on the top and wish to wear it as a strapless dress, we recommend sizing down because the drawstring to adjust the length is in the hem. Hemming The Chameleon Maxi Skirt would be difficult. 

Model's Measurements: Marah is shown in the product and styling shots is approximately 5'11", and a size 6-8 (M), is wearing a size Medium in The Chameleon Maxi Skirt. 

The Chrysalis Cardi

Size
Garment Length (Laid Flat) Garment Width (Laid Flat) Bust 
(inches)
Waist 
(inches)
Hip 
(inches)
Height 

Regular

(xs - xxl)

38" 39.5" 32"-41" 25"-34" 35"-44" 5'2"-6'0"

Petite

(xxs - m)

35" 34.5" 27"-35" 23"-28" 30"-38" >5'4"

Maxi

(xl - xxxl)

43" 41.5" 41"-52" 33"-45" 44"-56" >6'0"

Fit Advice: The Regular Chrysalis Cardi is a one size fits most garment ranging from sizes XS-XXL or 2-14. It can be easily belted in multiple ways, however the Regular is not recommended for petite or shorter woman due to the volume of fabric - See Petite Cardi. The Regular is also not recommended for curvier/taller women due to fabric pulling around the bust or bottom - See Maxi Cardi.

We recommend watching the how-to wear videos to see how much fabric drape and length you would like in your finished garment. If you are in between sizes, it is best to size up and the garment can always be tailored shorter to better suit your look - you cannot add more fabric unfortunately!

The Petite is best suited for women 5'4" and under with a smaller frame, although it will also work on women above this height (depending on preferred length when styled). 

The Maxi is best suited for all women under 6’0” with a curvier shape to eliminate any uncomfortable fabric pulling, although it will also work on women who are a bit less curvy (depending on preferred length when styled). 

Model's Measurements: Isabel shown in the Black Petite Chrysalis Cardi product shots is approximately 5'10" tall and a size 2-4 (S). Mandy shown in the Slate Grey + Navy Petite Chrysalis Cardi product shots is approximately 5'2" tall and a size 0-2 (XS). Anthea shown in the beach shot is 5'4" tall and a size 2-4 (S).

*If you have any questions on sizing, please contact us - Remember it is best to provide us with your height and size range of garments that you already own! 

The Dressy Sweatpant

HIGH RISE FIT

Worn higher up with rise sitting at natural waist. Straight leg tapers from the hip to ankle opening.

Size XS (0-2) S (2-4) M (6-8) L (10-12) XL (14-16)
Waist (inches)
23" - 25"
25" - 28"
28" - 32"
32" - 34"
34" - 37"
Hip (inches)
32" - 34"
35" - 38"
38" - 41"
41" - 44"
44" - 47"
Inseam (inches) 28.5"
RELAXED FIT
Slight drop-crotch look with rise sitting just above natural hip. Straight leg tapers to ankle opening.
Size XS (0-2) S (2-4) M (6-8) L (10-12) XL (14-16)
Waist (inches)
25" - 28"
28" - 32"
32" - 34"
34" - 37"
36" - 39"
Hip (inches)
35" - 38"
38" - 41"
41" - 44"
44" - 47"
46" - 49"
Inseam (inches) 28.5"

Fit Advice: We recommend staying with your usual size if you are in between sizes. The cut on The Dressy Sweatpants is more generous and the fit is meant to be drapey and slightly harem. Therefore, it's better if they don't fit snug. 

Model's Measurements: Isabel shown in the product shots is approximately 5'10" tall and a size 2-4 (S) is wearing a size small in Black, Navy, and Smoke Dressy Sweatpant. Daria is 5'4" tall and a size 0-2 (XS) and is wearing an extra small in the Slate Grey Dressy Sweatpant.

 

The Evolve Top

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M)
10 - 12 (L)
14 - 16 (XL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
Waist 20-22" 23-25" 26-28" 32-34" 35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
Fit Advice: The fit of The Evolve top is drapey but tapers towards the hip. It tends to fit large. We recommend for you to size down from your normal size if you are unsure. The fabric on The Evolve top has a natural stretch that will stretch to fit within ~1-2" of the measurements shown. 
Model's Measurements: 
Isabel shown in the product shots is approximately 5'10" tall and a size 2-4 (S) wearing a size extra small in The Evolve Top.

 

 

The Flipside Legging 

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 14 - 16 (XL)
Waist 20-24" 25-28" 28-32" 32-34" 34-37"
Hips 30-34" 35-38" 38-41" 41-44" 44-47"
Inseam 28" 28"
28"
28"
28"

Fit Advice: We recommend sizing down if you are in between sizes with your measurements. The Modal fabric on The Flipside Leggings is not as 'taut' as synthetic fabrics like polyester, so if you prefer a snugger fit with your leggings, size down. The Flipside Leggings are pre-shrunk.

Model's Measurements: Isabel shown in the product shots is approximately 5'10" tall and a size 2-4 (S) wearing a size XS.

 

 The Minimalist Legging

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 14 - 16 (XL)
Waist 20-24" 25-28" 28-32" 32-34" 34-37"
Hips 30-34" 35-38" 38-41" 41-44" 44-47"
Inseam 28" 28"
28"
28"
28"

Fit Advice: We recommend sizing down if you are in between sizes with your measurements. The Bamboo fabric on The Minimalist Leggings is tighter than the Flipside Leggings. The Minimalist Leggings are pre-shrunk.

Model's Measurements: Kristi, shown in the product shots is approximately 5'9" and a size 6-8 (M), wearing size Medium in the Minimalist Leggings.

 

The Nomadic Crew Neck

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14 - 16 (XXL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
42.5 - 44.5"
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
45-47"
Length 28" 28" 28" 28" 28"
28"

 Fit Advice: The Nomadic Crew Neck fits true to size. If you want a more relaxed fit, size up. The length can be hemmed by a tailor. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

Model's Measurements: Jamie shown in the product and styling shots is approximately 5'4" tall and a size 2 (XS) is wearing a size extra small in The Nomadic Crew Neck.

 

 

The Nomadic V-Neck

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14 - 16 (XXL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
42.5 - 44.5
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
45-47"
Length 28" 28" 28" 28" 28"
28"

Fit Advice: The Nomadic V-Neck fits true to size. If you want a more relaxed fit, size up. The length can be hemmed by a tailor. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

Model's Measurements: Anissa shown in the product shots is approximately 5'2" tall and a size 0 (XS) is wearing a size extra small in The Nomadic V-Neck.

 

The Reversible Pencil Skirt

Size
XS (0-2)
S (2-4)
M (6-8)
L (10-12)
XL (14-16)

Waist (inches)

23" - 26"
26" - 29"
29" - 32"
32" - 34"
35" - 37"

Hip (inches)

32" - 34"
35" - 38"
38" - 41"
41" - 44"
45" - 47"

Length Total (inches)

20"
21"
22"
23"
24"

Fit Advice: The Reversible Pencil Skirt fits true to size, but it's suggested to size up if you fall between sizes. The pencil skirt offers a smooth silhouette that slightly tapers from waist to hips and down through to the hem, hitting just at knee length. A pencil skirt should smoothly skim your curves, so to get a perfect fit, first identify your largest measurement then choose the size offering that range while still allowing for some stretch. The fabric on The Reversible Pencil skirt has a natural stretch, that will stretch to fit within ~1-2" of the measurements shown.

Model's Measurements: Monica shown in the product and styling shots is approximately 5'6" tall and a size 2-4 (S) is wearing a size extra small.  

 

The Revolve Dress

 
Size
0-2 (XS)
2-4 (S)
6-8 (M) 10-12 (L) 14-16 (XL)
Bust (inches)
27.5 - 29.5 "
30.5 - 32.5 "
33.5 - 35.5 "
36.5 - 38.5 "
39.5 - 41.5 "
Waist (inches)
23-24 "
25-26 "
28-29 "
30-31 "
32-34 "
Hips (inches)
30-32 "
33-35 "
36-38 "
39-41 "
42-44 "
Length (inches)
At longest, 38.5" Adjustable
At longest, 39" Adjustable
At longest, 39.25" Adjustable
At longest, 39.5" Adjustable
At longest, 39.5" Adjustable

Fit Advice: The Revolve Dress is designed to fit drapey that tapers towards the hip. We recommend staying with your typical dress size. If your hip measurements are above the guide, size up. The length can be hemmed by a tailor. The fabric on The Revolve Dress has a natural stretch, that will stretch to fit within ~1-2" of the measurements shown.

Model's Measurements: Isabel shown in the product and styling shots is approximately 5'10" tall and a size 2-4 (S) is wearing a size extra small. 

 

The Wanderer Sleeveless T 

Size
0 - 2 (XS) 2 - 4 (S) 6 - 8 (M) 10 - 12 (L) 12 - 14 (XL) 14 - 16 (XXL)
Bust 27.5 - 29.5 " 30.5 - 32.5 " 33.5 - 35.5 " 36.5 - 38.5" 39.5 - 41.5 "
42.5 - 44.5"
Waist 23-24" 25-26" 28-29" 30-31" 32-34"
35-37"
Hips 30-32" 33-35" 36-38" 39-41" 42-44"
45-47"
Length 28" 28" 28" 28" 28"
28"

Fit Advice: The Wanderer Sleeveless T fits true to size. If you want a more relaxed fit, size up. The length can be hemmed by a tailor. As the fabric has a natural stretch, it will stretch to fit within ~1-2" of the measurements shown around the chest and hips. 

Model's Measurements: Jamie shown in the product and styling shots is approximately 5'4" tall and a size 2 (XS) is wearing a size extra small in The Wanderer Sleeveless T.