Shipping Rates & Methods

Hello! Encircled is proud to offer a variety of shipping methods to get your orders to your door on time, and safely.

Please note that due to reduced staff coverage due to the COVID-19 pandemic, there will be some delays on shipping orders. Our team is working as fast as possible to ship packages out safely from our studio in Toronto but please allow up to 5 business days for your order to ship.

The shipping methods are listed below. If you want to upgrade package speed, insurance or tracking, please select an alternate method at checkout.

If you have unanswered questions or need faster shipping, please see our FAQS page or contact us at contact@encircled.ca  

SHIPPING OPTIONS FOR CANADA

Please note that the shipping deadlines below are estimates and not delivery guarantees. Due to the ongoing pandemic shipping delays may occur. 

PRE-ORDERS

Please note that if you are placing an order for an item that is on pre-order, your package will ship as per the approximate pre-order ship date indicated on the product page regardless of which shipping service is chosen at checkout. 

CONTACTLESS PICK-UP

If you would like to place an order for contactless pick-up, please email our Customer Love team at contact@encircled.ca. As per the new Ontario Government restrictions & guidelines, orders must be placed prior to pick-up. We will not be able to accommodate drop in pick-ups, exchanges, or returns.

OUTSIDE OF CANADA?

We ship globally. Please visit www.encircled.co to shop our global site.

Customer Love

And we want the feeling to be mutual! We want to make your experience with Encircled as memorable as your everyday adventures and epic journeys.

For frequently asked questions on returns, exchanges, and other questions, check our FAQs or email us at contact@encircled.ca

For updates on COVID-19 - click here. 

EASY 30-DAY RETURNS

Yay! Your shipment has arrived. Try it on. Don't wash the items, or remove any care labels or tags. If you don't love it, contact us to request a return. 

Note: Effective October 2nd, 2021 we will be moving from 90-day returns to a 30-day return policy due to the increased speed and reliability of the mail stream. Any orders placed past October 2nd, 2021 will be subject to a 30-day return window. Thank you!

We offer a full refund on new, unworn merchandise provided that we are notified within 30 days of receipt of the product.
 

Items not eligible for return:

• Final sale items which are non-returnable/non-refundable/non-exchangeable
• Special promotion/flash sale items (see promotion for terms)
• Items that have been washed and/or worn or damaged intentionally
• Items with tags or labels removed 
• Items not in original condition (i.e. pet hair, make-up stains, food etc)

We do carefully inspect all items, so please practice good karma and be careful when trying on items. If the item(s) is not in its original condition you will be responsible for loss in value, and not eligible for a refund. The items will be shipped back to you at your cost, or donated upon request.

To return an item, follow the instructions below: 

1. Email us at contact@encircled.ca and let us know you'd like to do return. We'll need your order # or the email address used to place the order plus details on what item you're exchanging. Within 48-72 hours on business days, we'll provide authorization for your return.
   
   
2. Ship back the item. You'll have the option to purchase a pre-paid printable flat rate Canada Post return label from us for $10. The $10 will be held back from the refund of your original order, or you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we no longer offer a shipping credit for ship back postage. Please mail the package within 7 days of receipt of instructions to be eligible for a full refund, otherwise it will be store credit.
   
   
3. Wrap up the item securely in a package. Apply our pre-paid Canada Post label (or your own label) and mail back to us. Drop at a Canada Post location or in a red letter Canada Post mailbox.
   
   
4. Receipt of your return. Our pre-paid labels from Canada Post have tracking and insurance, so you'll be able to track your return online at www.canadapost.ca. Once it's received in our studio and inspected, we'll refund your item or order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.
   
   
5. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt will be store credit only. We cannot accept returns outside of the 30-day window of receipt of your original package.

Refunds can only be made to the original purchaser’s payment method on file with us. We aim to process returns within 10 days of receipt at Encircled, however during busy periods this may take longer. Generally, it takes 3-5 business days to appear on your statement.

We no longer offer a store credit for ship back postage due to our new flat rate pre-paid Canada Post labels. Any postage credit already on file will be valid until their expiry date.

We do not accept returns outside of our Return Policy, however, in special circumstances when an exception to a return outside of the policy is made, an $20 restocking fee will be applicable per return.

Exchanges

If you'd like to exchange one or more items you purchased for a different size, style or colour, follow the below process. Exchanges are allowed within 30 days of receiving your shipment.

1. Email us at contact@encircled.ca and let us know you'd like to do an exchange. We'll need your order # or the email address used to place the order plus details on what item you're exchanging. Within 48-72 hours on business days, we'll provide authorization for your return.
   
   
2. Ship back the exchange item. You'll have the option to purchase a pre-paid printable flat rate Canada Post return label from us for $10. The $10 will be held back from the refund of your original order you are exchanging, or you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we no longer offer a shipping credit for ship back postage. Please postmark the package within 7 days of receiving the return instructions, otherwise it will be for store credit only.
   
   
3. Wrap up the item securely in a package. Apply our pre-paid Canada Post label (or your own label) and mail back to us.
   
   
4. Purchase the new size/colour/style you wish to exchange for on our website and we will ship it out immediately. Due to the low levels of stock, limited edition nature of our merchandise and manual processes involved, we cannot hold items waiting for the original item to be returned. If the item, colour or size you wish to exchange is out of stock, you will receive store credit in the form of an online gift card.
   
   
5. Receipt of your return. Our pre-paid labels from Canada Post have tracking and insurance, so you'll be able to track your return online at www.canadapost.ca. Once it's received in our studio and inspected, we'll refund your original order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.
   
   
6. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the return email will be store credit only. We do not accept returns outside of 30-days of delivery date at your address.

Refunds can only be made to the original purchaser’s payment method on file with us. We aim to process exchanges within 10 days of receipt at Encircled, however during busy periods this may take longer. Generally, it takes 3-5 business days to appear on your statement.

Outbound shipments of new items will be subject to the same ship fees as detailed in our Shipping Rates chart here.  

Final Sale / Sale Rack Items

Final sale items cannot be returned or exchanged. 

Our "Shop the Sale Rack" contains final clear outs of limited edition colours, last sizes in designs, and seconds/samples, all at savvy price points.

As such, these products are all final sale. No exchanges, returns, or refunds.

Quality Issues on Final Sale Items

In the case of major damage/quality issue with a final sale item, a credit to our online store will be issued for the amount paid, once the product is returned and inspected within 2 months from purchase date. In this case, customers are responsible for paying all inbound shipping costs on returns. 

Special Promotions + Discounts

If your original purchase was made during a promotion or with a promo code, and you wish to exchange it, provided the promotion is still ACTIVE on our site and not expired, we can apply it to your exchange. However, if the promotion has expired, it will not be applied.

If an item that you purchased is placed on sale within 7 days of your order date, we will price match in the form of store credit on an e-gift card. Please email our Customer Love team at contact@encircled.ca.

During special annual sales, we will price match for any items on sale if you ordered within 24 hours before the sale was posted. Please email contact@encircled.ca, and we can coordinate providing store credit in the form of an e-gift card.

Pre-Orders

We periodically do pre-orders on new colour and style releases. Read our full Q&A on pre-orders here. If you see a size/colour/style that you wish, and that's not in stock, please contact us or fill out the notification form on the product page. We do our best to produce to customer demand. Pre-orders cannot be split from your original shipment, and all items will be shipped together when the pre-order is ready.

Wrong Colour/Item Received

Oops. Someone might've been recovering from jet lag, and shipped the wrong one. Let us know, and we’ll take care of it, send you a pre-paid label to return the item and once it's tracking send out the correct goods.

Multi-packs and Kits

If you purchased a multi-pack (2-pack or 3-pack) and would like to return or exchange a piece, the entire multi-pack needs to be returned. We do not issue returns or exchanges on individual pieces from multi-packs. If you purchased a kit and would like to exchange a design for a different size or colour, please reach out to Customer Love. If you purchased a kit and would like to return an item, the entire kit needs to be returned. 

Quality Policy

At Encircled we're committed to making high quality garments. Should you feel that your garment isn’t performing well enough for you (outside of regular wear-and-tear, of course) please reach out to Customer Love within 90 days of receiving your order.

Gift Exchanges

So you’ve received an Encircled design as a gift - lucky you! If for some reason you’re not happy with your gift or was gifted the wrong size, we’d be happy to return the item in new condition for store credit issued via gift card or make arrangements for the correct size or colour- this way you can get something you’ll really love. Contact us for help!

Gift Exchanges must be received in new and unused condition and can only be exchanged for other Encircled merchandise. The ‘gifted’ (that’s you!) can request a pre-paid shipping label from us for Canada Post for $10 or ship back to us at your cost using another provider. We do not give refunds on gift purchases under any circumstances. Our gift exchange/return policy is good for within 30 days of receipt of product by the purchaser.

We do not provide refunds for the cost to ship back the gifted item for either refunds or exchanges. However, we will cover the outbound shipping cost for any exchanges provided it meets our ship minimums. 

Gift Cards

Gift Wrapping

Gifting just got easier. Our wrapping service will get your gift beautifully boxed, with a hand written card and a festive fern sprig. Just click add to cart, add your personalized message at checkout and we’ll take care of the rest. Gift wrapping is non-refundable and fully recyclable.